Return & Refund Policy
Domestic orders
Your request for return and refund will be accepted on the following conditions:
1. If the product is delivered to you in damaged/defective condition. (unboxing video required)
2. If the wrong item is delivered to you (wrong size or incorrect quantity - unboxing video required).
3. For products to be eligible for return, they must be in the original unused condition. A copy of the purchase receipt is required for the return and refund request to be accepted.
4. Call for return must be raised within 2 days from the date of delivery. Products can be returned within 7 days from the date of delivery only.
5. Return and refund is not applicable for custom orders.
6. In exception cases, if the product doesn't meet your requirement, then return can be accepted but refund is not possible. Instead, an exchange option is available or a gift card for the corresponding amount will be issued, wherein the customer can make purchases anytime upto next 1 year, for the same amount.
7. The shipping charges on returns are to be borne by the customer.
8. Cancellation of orders must be done within 24hrs from the time of order for the customer to be eligible for a refund.
9. In case of partial cancellation, only gift cards can be issued for the specific amount. Refunds are not applicable.
10. Refunds will be processed only after the products are completely examined and approved by our quality control team.
11. Refunds are not applicable for delay in delivery of products.
International orders
1. Return policy is not applicable for international orders. Nevertheless, a refund will be issued if the product is delivered in damaged/defective condition only (video required)
2. Call for return must be raised within 2 days from the date of delivery.
3. Only the product cost will be refunded in case you receive damaged or defective items. The shipping cost for damaged products is non-refundable.
Return and refund process
1. Kindly raise a request by writing an email with the concerned order details mentioning the correct reason to support@welbeing.com
2. Customers can return the product only post receipt of acceptance message from welbeing.
3. Once the returned product is approved by our quality control team, a refund will be initiated within 7-10 working days through the same mode of payment.
